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FAQ
The ITIL® 4 Foundation exam consists of 40 multiple-choice questions, which you must complete within 60 minutes. The exam tests your understanding of ITIL® 4 concepts, including the Service Value System (SVS), the Service Value Chain (SVC), and ITIL® practices.
ITIL® 4 Foundation is the entry-level certification, whereas higher levels such as ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader are more advanced. Foundation provides the core knowledge, while the higher levels focus on specialised skills and leadership in IT service management.
Typically, the ITIL® 4 Foundation course takes about 2 to 3 days of training, depending on whether you take it in-person, online, or through a self-paced format.
Yes, the ITIL® 4 Foundation exam can be taken online through an accredited exam provider. Many courses offer the option to take the exam directly after completing the course.
The training was well organised and the structure made sure that the complete syllabus was covered nicely in two days. The instructors method of explaining the concepts in story format including industry relevant examples made learning very easy, interactive and helpful.
Satisfied Customer
I'm not usually a fan of online learning but I found the range of learning materials provided worked really well. I could study in different ways and test my learning with short meaningful quizzes. There was also a wealth of supporting material that I could download and continue to use after the course.
Satisfied Customer
The content provided by the ITSM Hub ITIL 4 Foundation course was very relevant and delivered in a collaborative format.
Satisfied Customer
Our trainer, Rose has demonstrated an excellent grasp of the ITIL process in both theory and real life scenarios, which she has explained and got everyone to understand.
Satisfied Customer
Kept me engaged, used quizzes at the end of sections to ensure we understood the material, drew comparisons to our work to relate the material.
Satisfied Customer
Experienced presenter who could make it real and tangible to help with understanding. I left understanding the concepts and theory.
Satisfied Customer
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