Customised Training & Workshops

Let’s chat. We can design and tailor a training program for your team . A program that will meet your unique learning outcomes, facilitation requirements and budgets.

Tailored Training to Elevate Your Team

At ITSM Hub, we understand that one size does not fit all when it comes to training. That's why we use our best practice methodology to develop custom training programs that cater to your unique requirements.

Our customised workshops and training packages support our certification offerings. Providing you with additional resources and delivery options to support organisational change and knowledge uplift across your organisation and business units. 

Course Planning & Phases 

Planning and Strategy
We start by understanding your goals and learning outcomes to devise a comprehensive training plan that aligns with your organisation's vision.
Syllabus Creation and Sign-off
Our team of experts collaborates with you to craft a syllabus that targets specific skill development and ensures your satisfaction before moving forward.
Training Material Creation and Development
We create engaging and effective training materials that seamlessly integrate our IT framework expertise with your desired learning outcomes.
Training Delivery and Train the Trainer
Our expert trainers deliver personalised training sessions to equip your team with the knowledge and skills needed for success. Alternatively, we can train your inhouse trainers to ensure sustainable knowledge transfer within your organisation.

E-Learning Courses

Our self-paced E-Learn packages are designed to effectively uplift, embed knowledge and/or streamline an onboarding process. Our e-learning solution, typically lasting 20-30 minutes aims to empower your team with essential knowledge, while keeping engaged and motivated.

Compliance, clarification, culture or connection can be used as guiding principles throughout the development process.

In a recent engagement, we developed an E-Learn storyboard that guided internal service customers on how to utilise their ITSM tool to access services, make routine requests, and raise incidents. The overall objective was to uplift the Service Management culture across the organisation and embed best practice methods among support teams.

Contact us to discuss your unique requirements. 


Customised training is a type of training that is created to meet your organisation's specific business needs and goals. It involves analysing, designing, enhancing, and implementing trainings that are unique to an organisation's needs and goals.

We recently delivered development workshops for a customer’s business analysts. This drew on a range of concepts from Business Relationship Management to equip them with a set of skills that enhance their technical analytical skills. These skills included: relationship management, communication skills and influencing – topics that aren’t usually covered in BA training but are crucial to eliciting quality requirements and delivering business value.

Contact us to discuss your unique requirements. 

Next steps, getting started

Let’s chat. We can design and tailor a training program for your team . A program that will meet your unique learning outcomes, facilitation requirements and budgets.