Service Desk Institute

The Service Desk Institute's internationally recognised standards for service desk and IT support professionals set out clear definitions for the key service desk roles and form the basis of the two exceptional qualifications - Service Desk Analyst (SDA) and Service Desk Manager (SDM). ITSM Hub is accredited through PeopleCert for our Service Desk Institute certification courses. 

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2 Service Desk Institute courses

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Service Desk Manager Course & Examination
Service Desk Analyst Course & Examination
The training was well organised and the structure made sure that the complete syllabus was covered nicely in two days. The instructors method of explaining the concepts in story format including industry relevant examples made learning very easy, interactive and helpful.

Kapil K.

Satisfied Customer

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