integratedITSM™ Essentials

The integrated service management methodology brings together IT Service Management, Lean, Agile, DevOps and Organisational Change Management and is a distinctive and forward-thinking approach. This certification enables the validation of skills and knowledge integral to the best practice frameworks that work together to optimise customer value, accelerate speed to market and lower costs.

This 2-day course is held in our virtual classroom with our expert instructor. You can join the class and network with your peers from anywhere with an internet connection.

Course Overview

This course gets down to the detail of integratedITSM™ with the addition of describing the business connections within a wider view of integratedITSM™. The course content includes a real-life and very practical view of the important elements your IT organization needs to consider, define, manage, and deliver to achieve effective and meaningful IT services.

This certification course provides IT professionals with the essential knowledge required to understand how integratedITSM™ is a key part of a holistic integrated IT service management as a quality system. The course is focused on two primary areas: the importance of an ‘integrated’ IT service management approach; and the enabling functions, processes, and resources needed to support the operation as well as underpin nine essential IT service management processes.

This content-rich course includes very practical discussions and exercises that profile ‘real-world’ IT service management situations and provide attendees with numerous improvement opportunities that can be applied right away upon returning to the workplace.

This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:

• integratedITSM™ Champion
• integratedITSM™ Professional
• Organizational Change Management Architect™
• IT Business Relationship Management Architect™
• Value Stream Mapping Architect™
• IT Performance & Improvement Management Architect™

Learning Outcomes

By the end of this certification course, you will be able to articulate: 

• A big picture view of the integratedITSM™ System and the concept of ‘systems thinking’
• How integratedITSM™ enables business value
• Business process management (BPM) and its significance to IT service management
• The meaning of ‘process management’ and the components of inputs, throughputs/activities, outputs, and metrics, as well as key integrations
• A real-world view of the 9 building blocks of every process and how to apply them to each of these specific processes: business relationship management, service level management, IT asset management, configuration management, incident management, problem management, request management, change management, and release and deployment management.

Who should attend

This course is designed for those seeking to better understand how several key best practices and methodologies can be integrated to elevate business value by delivering IT services better, faster, and cheaper.

Prerequisites

There is no prerequisite for this course. Work experience in IT services is recommended.

Exam & Certification

Course Material & Inclusions

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs. 

integratedITSM™ Essentials online exam voucher

A complimentary exam re-sit if you miss out on passing your certification the first time.

A digital badge you can share with your network of your course achievement will be provided via email upon passing your certification exam.