IT Business Leader

The 2-day IT Business Leader certification course focuses on the integration of IT organizations with other business areas through integratedITSM™. The course covers three levels of IT business integration, and their many components including strategy, vision, values, mission, goals, objectives, and governance.

Attendees will also learn about the three IT/business model domains, and the basic components of an integrated IT/business model. The certification course provides attendees with the knowledge necessary to lead IT organizations toward driving business success through effective IT management.

The course emphasizes the importance of four areas of integratedITSM™, which include leadership, enablers, execution, and results and continual improvement. The program will provide participants with an in-depth understanding of how to develop and execute a strategic plan, aligning IT and business goals for optimal success.

Course attendees will learn about the three IT/business model domains, which include governance, relationship, and value delivery. This section of the program emphasizes the importance of effective governance, building strong relationships between IT and other business areas, and delivering value to customers.

Finally, the program will cover the basic components of an integrated IT/business model, including strategic decisions, customer value, decision influencers, structural influencers, strategy influencers, and strategic-to-tactical and tactical-to-operational decision-making. Participants will learn how to align these components to create an effective integrated IT/business model that meets the needs of the organization.