The integratedITSM™ System

Course Overview

This one-day certification course is designed for IT professionals to gain an understanding of the integratedITSM™ System which represents a management system approach that describes how IT needs to work within business goals to achieve business results.

The course provides the foundational information needed to understand the integratedITSM™ components and how they work together. Attendees will be introduced to the role and importance of an effective integrated IT business leader, how IT service management processes need to be designed and executed in an integrated approach to support business and IT needs, how different enablers including product, service and process roles, organizational change management, Agile, Lean and DevOps enable the ITSM processes, and how IT performance results and improvement management support business and IT leader decisions.

Upon completion, candidates will receive a certificate that demonstrates their foundational knowledge and understanding of the integratedITSM™.

Learning Objectives

Upon the successful completion of this one-day course, students will understand:

• The origins and importance of systems thinking and its effect on organizations and organizational management
• The integratedITSM™ and the benefits of an integrated IT and business organization structure
• The key concepts of leadership and the role of the integrated IT business leader
• IT service management (ITSM) and its importance for effective integratedITSM™
• ITSM process integration with three examples, integrated production and support, integrated change and release engineering processes, and integrated service engagement
• The importance of key stakeholder roles in enabling the integratedITSM™
• The concepts of and need for organizational change management, Lean IT, Agile and agile development, and DevOps in an integratedITSM™ organization
• IT performance results and improvement management and how they support improved business results
• The significance of each of the major components of the integratedITSM™ System, as depicted below:

This certification course is part of Professional Designations’ new designation scheme for the integratedITSM™ and is required to achieve the following designations:

• integratedITSM™ Champion
• integratedITSM™ Professional
• Organizational Change Management Architect™
• IT Business Relationship Management Architect™
• Value Stream Mapping Architect™
• IT Performance & Improvement Management Architect™

Who should attend

This certification course is suitable for anyone working in IT or in roles that interact with IT.

Prerequisites

There is no prerequisite for this course. Work experience in IT services is recommended.

Exam & Certification

Course Material & Inclusions

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs. 

The integratedITSM™ System online exam voucher

A complimentary exam re-sit if you miss out on passing your certification the first time.

A digital badge you can share with your network of your course achievement will be provided via email upon passing your certification exam.