Value Stream Mapping

Value Stream Mapping

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Course Overview

Value Stream Mapping is a Lean tool that provides organizations with a holistic view of their processes, helping to identify inefficiencies and areas for improvement. It is a powerful tool for breaking down silos within an organization, as it encourages collaboration and communication across different departments and functions.

The two-day Value Stream Mapping certification course is a practical and applied program that covers process design, assessment, and improvement using Lean principles. It provides individuals with the necessary knowledge to identify and eliminate waste, shorten lead and cycle times, and improve flow across the IT value chain.

Attendees will learn value stream mapping techniques, including current state mapping, future state mapping, and value stream design. Upon completion, individuals will be equipped to drive continuous improvement within their organizations by optimizing processes, reducing waste, and improving flow. The program is designed to break down silos and encourage collaboration across departments and functions.

This covers the following areas:

  1. Process design: This section focuses on the principles of Lean thinking and process design. Participants will learn how to create value for customers while eliminating waste and reducing cycle times. They will also learn about the different types of waste that can occur in processes and how to identify them.
  2. Assessment and improvement: In this section, participants will learn how to assess current processes and identify areas for improvement. They will learn how to use tools such as value stream mapping, process flow analysis, and root cause analysis to identify inefficiencies and opportunities for improvement.
  3. Value stream mapping techniques: This section covers the different types of value stream mapping techniques, including current state mapping, future state mapping, and value stream design. Participants will learn how to use these techniques to identify waste, optimize processes, and improve flow across the IT value chain.

Overall, this course provides candidates with the tools and techniques they need to drive continuous improvement within their organizations.

This certification course is part of Professional Designations’ new designation scheme for integratedITSM™ and is required to achieve the following designations:

  • integratedITSM™ Champion
  • Value Stream Mapping Architect™

        Who should attend

        This certification course is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard


        There are no prerequisites for this certification course. It is recommended (but not required) that participants first attend the integratedITSM™ Essentials Certification Course, or Lean IT Essentials Certification Course.

        Exam & Certification

        The exam is offered through Professional Designations and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee.

        • Duration: 60 minutes
        • Supervised: Yes
        • Format: Online and Proctor-led

        Course Material & Inclusions

        Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs. 

        Value Stream Mapping online exam voucher

        A complimentary exam re-sit if you miss out on passing your certification the first time.

        A digital badge you can share with your network of your course achievement will be provided via email upon passing your certification exam.


        An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.

        Mary W.

        Satisfied Customer