Resources

Scrum has consistently retained its position as the most popular Agile framework, a trend reaffirmed by the 2024 State of Agile report, which shows that approximately 70% of Agile practitioners con...

In the intricate ecosystem of IT service management, configuration management plays a pivotal role in maintaining system stability, security, and efficiency. However, numerous challenges can imped...

The ITSM community has been well-served for many decades and continues to evolve today with changing times and changing players, including Professional Designations who have developed a new more pr...

In an era where change is the only constant Information Technology Service Management (ITSM) professionals should constantly seek to enhance their skills and stay relevant. For the seasoned veteran...

In the intricate landscape of service management, Service Managers emerge as pivotal figures, orchestrating the seamless delivery of IT services while aligning with organisational goals. Their prof...

In the rapidly evolving landscape of IT professionals are continually seeking ways to stand out in the competitive job market. One avenue that has gained significant traction is the pursuit of IT c...

Managing services efficiently and effectively has become paramount for organisations across industries. However, amidst the rapid technological advancements and shifting business demands, IT servic...

In the realm of Information Technology Service Management (ITSM) the focus has shifted dramatically from mere technical prowess to a profound dedication to the customer. Gone are the days when cust...

In this article: What is Agile Project Management? How does Agile differ from traditional Project Management? The Agile Manifesto: The 12 Principles of Agile Project Management What are the key be...