Managed IT Service Provider
Accelerate your transition to a Next Generation Service Desk
Fast-track your Service Desk’s transition to an AI-driven, automated service that allows the latest technologies to work alongside exceptional people in providing a world-class experience to your employees and customers. Our flexible managed IT support solutions give you the freedom to custom-create the IT service desk and operating team that's just right for your business.
The HubCentre
The ITSM Hub Service Centre is designed around ITSM best practices, giving businesses a seamless way to transfer their service desk operations to a team of customer-focused, technically skilled professionals. With ITSM and Service Desk Institute certifications, our experts ensure a smooth transition, enabling rapid deployment of managed IT services and strengthening the core of your support environment.
Our multilingual IT service provider offering allows for the structuring of the service using English as a base and 9 foreign language skill sets.
ITSM HubCentre Options
01
Dedicated Managed Service Desk
Designed and customised for your requirements.
Cost effective with Continuous service improvement throughout the term.
Ambitious SLA and XLA targets.
02
Shared Seat / OOH Service Desk
Ability to level up during high demand periods.
Extend your service desk hours with 24/7 support.
Flexible service offering with detailed reporting.
03
Bespoke Service
Customised service desk for your unique requirements.
Book a discovery session to understand how we can help.
Dedicated Managed Service Desk
A true service partnership in that we will work with you to design and implement an IT Service Desk that caters to your specific user needs.
Operating towards a pre-agreed Service Journey Roadmap for the duration of the term, this approach allows for expectation management at the outset and delivery of major milestones, continuously enhancing the services offered and overall customer experience.
In this model, you provide the vision and we provide the exceptional people, leading technology where required and best practice process tailored to deliver against ambitious SLA and XLA targets.
Shared Seat / OOH Service Desk
Operating a relatively low volume internal service desk or experiencing high costs in provisioning out of hours and standby resource? This is the model for you.
The ITSM Hub’s Shared Seat service desk provides a 24*7 presence to manage monitoring alerts or provide OOH assistance to your user community at a cost that is connected to your specific demand level.
Our flexible managed IT services uphold industry best practices, acting as your single point of contact or seamlessly transitioning back to your core team by morning – complete with a detailed report of the night’s activity.
Bespoke Service
Does your HR, Finance, Facilities or any other business department require an incoming call management service to improve customer interaction with the division?
Deploy ITSM Hub’s 24*7 facility, exceptional people and
enterprise service technology to operate against your desired runbook, introducing a customer service element to your shared services.
To discuss your options email us info@itsmhub.co.uk or request a quote.
HubCentre
Service Elements
Powered By HaloITSM
The ITSM Hub Service Centre has deployed HaloITSM as it's primary ITSM platform which provides a single conduit for your data as it flows across processes, people and tasks while it's embedded self-learning AI learns by observing how your employees work to automate workflows.
This technology can be implemented within your organisation at the outset or as part of a future replacement technology as the service progresses.
Recent customer
Testimonials
Our organisation's satisfaction with the service received is indisputable. The professionalism, attention to detail and proactive communication has significantly contributed to the success of our service to our end users.
Satisfied Customer
It is without hesitation that we recommend theseservices. Our collaboration has been instrumental in the success of ourprojects and we look forward to continuing this successful partnership. Thankyou once again for your exceptional service
Satisfied Customer
HubCentre
Request a meeting today.
We'll provide a discussion document and you can compare costs. Register your interest and a member of the team will be in touch.
FAQ
Managed IT service providers offer businesses ongoing, proactive support for their IT infrastructure. By outsourcing IT management to a trusted provider, organisations can reduce risk, enhance security, and ensure operational resilience.
Traditional IT support is often reactive, addressing issues as they arise. Managed IT services take a proactive stance, continuously monitoring systems, preventing disruptions, and aligning technology with business objectives.
Look for a provider with deep industry expertise, a strong security posture, and a track record of delivering measurable outcomes – like ITSM Hub. Transparency, scalability, and a strategic approach to IT management are key differentiators that could help your business scale and grow.
ITSM standardises and optimises IT processes to improve service delivery, minimise downtime, and align IT capabilities with business goals. By leveraging frameworks like ITIL, organisations gain greater agility, reliability, and compliance.
Yes. Many organisations use IT managed services to augment their internal teams, allowing in-house IT professionals to focus on strategic initiatives while an MSP handles day-to-day management and security.