integratedITSM™ is the new recipe for success that today’s IT Service Management (ITSM) professionals should be following to ensure they can accelerate the delivery of IT services to achieve meaningful business results.
Integrated Service Management brings together the cream of the crop in terms of ITSM best practices, blending in key ingredients from the following staples:
- Lean: Coming a long way from its humble manufacturing beginnings, Lean is an integral part of IT teams today, with 92% of teams reporting improvements in project success after implementing the practice.2
- Agile: Agile is on the up and up, with 97% of organizations practicing agile development methods.3
- DevOps: The word on the tip of every IT practitioner’s tongue. It’s no wonder then, that more than 50% of organizations are implementing DevOps and 2018 has been declared "The Year Of Enterprise DevOps".4
- Organisational Change Management: The oft-quoted statistic, 70% of change initiatives are doomed from the start5, is enough to spur any IT organisation to take the necessary steps and ensure that their new initiatives buck the trend.
This perfectly crafted mix is designed to optimise customer value, accelerate speed to market, remove waste and lower costs. Successfully practicing Integrated Service Management means being able to take these best practices and continually adapt them to deliver enriched business value throughout the organisation. So why not follow this new recipe for success to make your IT organisation stand out and increase its value to the business?
Gain integratedITSM™ certification online or in-person
We provide IT Service Management certification courses online and at onsite locations, where our skilled and experienced IT Service Management trainers come to you
The training was well organised and the structure made sure that the complete syllabus was covered nicely in two days. The instructors method of explaining the concepts in story format including industry relevant examples made learning very easy, interactive and helpful.
Satisfied Customer
I'm not usually a fan of online learning but I found the range of learning materials provided worked really well. I could study in different ways and test my learning with short meaningful quizzes. There was also a wealth of supporting material that I could download and continue to use after the course.
Satisfied Customer
The content provided by the ITSM Hub ITIL 4 Foundation course was very relevant and delivered in a collaborative format.
Satisfied Customer
Our trainer, Rose has demonstrated an excellent grasp of the ITIL process in both theory and real life scenarios, which she has explained and got everyone to understand.
Satisfied Customer
Kept me engaged, used quizzes at the end of sections to ensure we understood the material, drew comparisons to our work to relate the material.
Satisfied Customer
Experienced presenter who could make it real and tangible to help with understanding. I left understanding the concepts and theory.
Satisfied Customer
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