Managed Service Desk

Let’s chat. Outsource your service desk.

Place your IT service desk in professional hands

Re-imagine your service desk success with people, processes and technology. Fast track your IT department with our Managed IT Service Desk. Our flexible managed IT support solutions gives you the freedom to custom-create the IT service desk and operating team that's just right for your business.

The provision of a Customer Support Desk is a priority for any organisation. It has become a decision based on the consistency and quality of service received at maximum cost efficiency rather than one taken on what the Desk does in the course of its’ daily operations.

ITSM Hub are partnered with Pink Elephant South Africa to provide our customers with a Customer Service Centre available on a 24*7*365 basis. South Africa as a destination, along with Pink Elephant as a service provider, is primed for this positioning as confirmed by numerous recent European offshoring awards and is now recognised as a key destination offering.

This service centre is built on a foundation of ITSM best practice, as is Pink Elephant’s core, the Service Centre offers our customers the opportunity to seamlessly transfer their customer service desks function to a facility staffed by customer focused, appropriately technically experienced individuals with the underpinning ITSM and Service Desk Institute certifications, allowing for a relatively rapid deployment of best practice methods, and the associated disciplines, to the core of their support environments.

Offshore services within Pink Elephant’s premises are offered on a dedicated or shared basis, allowing our customers to take advantage of lower costs in the event of a low volume. The service will be designed to meet your requirements and to provide your customers with access to a Service Desk Agent to assist with the issue whatever the time of day.

Our multilingual service offering allows for the structuring of the service using English as a base and 9 foreign language skillsets.

Next steps, getting started

Book a time to discuss your service desk requirements. We provide flexible and cost-effective options that suit any size organisation.