AI+ Customer Service™ Course & Examination
self-paced
Instructor-led
Quantity:
Instructor-led
AI+ Customer Service program is designed for customer success managers and sales professionals. In this program, candidates will gain the knowledge and insights needed to transform customer experiences by harnessing the power of AI for good. The candidates will explore ethical AI implementation, data collection techniques, and the fundamentals of successful AI integration. The program will help in developing cuttingedge solutions and strategies to optimize interactions, preparing you for the future of AI in customer service.
Purchase our self-paced online course, or Request a Quote for your team.
The AI+ Customer Service certification is designed for professionals aiming to revolutionize customer experiences through Artificial Intelligence (AI). Begin with an introduction to AI's role in customer service and delve into understanding various AI technologies. Learn effective data collection and analysis techniques crucial for AI implementation. Explore strategies for implementing AI solutions and optimizing customer experiences. Ethical considerations and building trust are emphasized to ensure responsible AI deployment. Dive into the future landscape of AI in customer service, preparing for upcoming advancements. Conclude by crafting a comprehensive AI strategy tailored to your organization's needs.
Throughout the course, emphasis is placed on practical application, ensuring participants are equipped with the skills to navigate the evolving customer service landscape seamlessly. Gain a competitive edge by mastering AI-driven strategies, fostering customer satisfaction, and propelling organizational growth.
Why AI+ Customer Service
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
Module 2: Understanding AI Technologies
Module 3: Data Collection and Analysis
Module 4: Implementing AI Solutions
Module 5: Optimizing Customer Experiences
Module 6: Ethical Considerations and Trust
Module 7: Future of AI in Customer Service
Module 8: Creating an AI Strategy for your organisation
Optional Module: AI Agents for Marketing
Upon successful completion of the AI+ Customer Service certification, participants emerge equipped to revolutionize customer experiences through AI-driven solutions. Mastery of
AI introduction, understanding technologies, data collection, and implementation ensure adeptness in optimizing customer interactions. Ethical considerations and strategic planning guarantee trust-building initiatives and futureproofing strategies. With a profound comprehension of the future trajectory of AI in customer service, participants are
primed to create tailored AI strategies, positioning their organizations for unparalleled success in the digital age.
You will master the following AI tools in our AI+ Customer Service course
 |
 |
 |
 |
AI+ Customer Service is available as a self-paced online course or instructor-led.
Instructor-led: Held over 1 day, it is an intensive day of training which includes live demos and real-time Q&A and peer collaboration. This course can be delivered onsite at your premises or in our virtual classroom. Request a quote for your team
Self-Paced online: 6-hours of on-demand video lessons, e-book and podcasts. Access to your own online learning portal for 12-months to work through and certify. Learn anywhere, anytime, with modular quizzes to track progress.
This course prepares participants for the examination leading to AI+ Marketing certification. The exam is held online via a proctored exam platform.
Exam Blueprint:
One-year subscription to the AI+ course materials, these are regularly updated to ensure the latest developments are included in your courseware. This includes:
You will receive a digital certification upon passing the online examination.
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach to learning in a three day intensive period. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Satisfied Customer
Really good facilitation, kept me interested and shared so many practical applications.
Satisfied Customer
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
Satisfied Customer
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Satisfied Customer
Back to Artificial Intelligence Course
