ITIL® 4 Foundation Self-Paced Online Course & Examination

Our ITIL 4 Foundation e-learning course includes instructor-led video content, reading materials and downloadable resources. These materials and includes are designed to give you the confidence to pass your examination and provide you with a great understanding of ITIL 4.

Candidates have access to their online course portal for 12-months. An internet connection is required to access the portal. 

Our course will prepare you for the examination leading to the ITIL 4 Foundation Certificate and includes:

• PeopleCert ITIL 4 Foundation online exam voucher
• Take2 exam re-sit (activated on a 'failed' attempt only)
• Official AXELOS publication available as an eBook 
• Official PeopleCert course materials

Course Overview

ITIL 4 Foundation is an introduction to ITIL 4 and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Learning Outcomes

At the end of your ITIL 4 Foundation course, candidates will have an understanding of the following:

• High level overview of the ITIL 4 Service Value System
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 15 of these
• Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Who should attend

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites. Work experience in IT services is recommended.

Exam & Certification

This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. A 60-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.

The exam is provided as an online examination voucher, upon activation of your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

Course Material & Inclusions

This course comes with 12-months access to our self-paced online portal which includes

SFIA Skills & Industry Accreditation

You will attain 12 professional development units (PDU's) for Project Managers

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

• CHMG: Change Control
• USUP: Incident Management
• PBMG: Problem Management
• ITOP: IT Infrastructure
• SLMO: Service Level Management

This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.